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FREQUENTLY ASKED QUESTIONS.png
  • DO YOU GIVE REFUNDS?
    NO. WE DO NOT PROVIDE REFUNDS. WHEN YOU BOOK YOU ARE PAYING FOR MY TIME AND SERVICE. THEREFORE YOU WILL NOT RECIEVE A REFUND NO MATTER THE CIRCUMSTANCES.
  • HOW DO I PAY?
    OUR PAYMENT METHODS WILL BE LISTED ON OUR SITE WHEN YOU BOOK. AT THE MOMENT WE ARE ACCEPTING CASHAPP.
  • WHEN DO I PAY?
    FULL PAYMENT MUST BE MADE UPON/ BEFORE ANY DESIGNS IN ORDER FOR YOUR PROJECT TO BE WORKED ON.
  • DO I OWN MY DESIGN?
    THE CLIENT MUST IDENTIFY GRAPHICSBYVANA AS THE DESIGNER OF THE PROJECT. THE CLIENT MAY NOT MISLEAD OTHERS TO THINK THEY HAVE CREATED THE DESIGN/PROJECT.
  • DO YOU WATERMARK YOUR WORK?
    A SMALL WATERMARK WILL BE PLACED AT THE TOP RIGHT OF ALL INTROS AND OUTROS IN ORDER TO PROTECT OUR WORK.
  • HOW LONG DOES THE PROCESS TAKE?
    YOU CAN FIND INFORMATION ABOUT OUR TURN AROUND TIME ON OUR POLICY PAGE, LISTED UNDER TURN AROUND TIME.
  • WHERE ARE MY PICTURES AND/OR VIDEOS TO BE SENT TO?
    ALL PICTURES AND VIDEOS MUST BE SENT TO OUR GMAIL. Graphicsbyvana@gmail.com.
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